Privacy Policy
This Privacy Policy explains how Landax.ai ("Landax", "we", "us") collects, uses, stores, and protects your personal information when you use our platform, website, and related services.
1. Information We Collect
- Account data: login, email, password hash, role, and plan information.
- Billing and transaction data: purchases, payment statuses, and internal balance activity.
- Usage data: task history, processing logs, service interactions, and technical diagnostics.
- Uploaded content: files, images, and assets you submit for processing in the platform.
- Technical data: IP address, browser, operating system, and device-related metadata.
2. How We Use Your Information
- Provide and maintain platform functionality and your account access.
- Process payments, manage balances, and support subscriptions.
- Improve reliability, security, and product performance.
- Communicate service updates, operational notices, and support responses.
- Meet legal obligations, prevent abuse, and investigate violations.
3. Legal Basis
We process data where required to perform our contract with you, to comply with legal obligations, for legitimate interests (security, diagnostics, and service improvements), and, where applicable, based on your consent.
4. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, dispute resolution, and fraud prevention. Retention periods vary by data category and operational requirements.
5. Sharing of Information
We do not sell your personal data. We may share limited data with:
- Infrastructure, analytics, and security service providers acting on our instructions.
- Payment providers and billing processors to complete transactions.
- Authorities or legal bodies when disclosure is required by law.
6. Security
We apply administrative, organizational, and technical safeguards designed to protect your information. No online system is absolutely secure; however, we continuously improve controls and monitoring.
7. Your Rights
Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of processing for your data. You may also object to specific processing activities where permitted by law.
8. International Processing
Your information may be processed in countries different from your own. Where required, we apply safeguards to ensure an adequate level of data protection.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be published on this page with a revised effective date.
10. Contact
For privacy-related questions, contact us via our support channel: @landax_support.